OVERVIEW

Kasupe invites applications from suitably qualified, motivated, and responsible individuals to fill five (5) vacancies across four positions in its operations in Lilongwe.

The available positions are Store Supervisor, Order Desk Attendant, Store Accounts Officer, and Goods Collection Officer. The successful candidates will contribute to effective store management, excellent customer service, accurate order processing, financial accountability, stock control, and efficient goods collection.

JOB TYPE: Full Time

Date Posted: Thursday, 29th October 2026

Application Deadline: Friday, 6th November 2026

Duty Station: Lilongwe, Malawi

AVAILABLE POSITIONS

1. STORE SUPERVISOR (1 POSITION)

Department: Store Operations / Management

Reports to: Management / Directors

Job Purpose

The Store Supervisor will oversee the day-to-day operations of the store, ensuring that the Orders Counter, Accounts Desk, and Collections Area function smoothly and customers are served efficiently, accurately, and courteously.

Key Requirements

Academic Qualifications

A Diploma or Bachelor's degree in Business Administration, Management, Commerce, or a related field.

Professional Experience

At least two (2) to three (3) years of experience in a supervisory or store-management role, preferably within retail, wholesale, or a related trading environment.

Skills and Personal Attributes

The successful candidate should demonstrate:

Proven leadership and team-supervision ability.
Strong organisational, problem-solving, and decision-making skills.
Good understanding of retail or wholesale operations, stock control, and customer service standards.
Competence in basic financial oversight and report writing.
High integrity, accountability, and professionalism.
Ability to remain calm and effective under pressure during busy trading periods.

Duties and Key Responsibilities

Oversee and coordinate the daily activities of Order Desk Attendants, the Accounts Officer, and the Collections Officer.
Monitor customer flow through the order, payment, and collection process and resolve operational bottlenecks.
Ensure company pricing, credit, and customer-service policies are consistently applied at all three service points.
Review and sign off on daily sales, cash, and stock reports before submission to management.
Monitor stock levels and coordinate reordering and replenishment with management and suppliers.
Handle escalated customer complaints and ensure timely, satisfactory resolution.
Schedule staff duties, monitor performance, and provide on-the-job coaching.
Enforce cash-handling controls, security procedures, and general store discipline.
Prepare periodic performance and operational reports for management.
Ensure the store remains clean, safe, and well organised at all times.

2. ORDER DESK ATTENDANT (2 POSITIONS)

Department: Sales / Front of Store

Reports to: Store Supervisor

Job Purpose

The Order Desk Attendant will welcome customers, establish their commodity requirements, accurately record orders, provide product and pricing information, and guide customers through the order-to-collection process.

Key Requirements

Academic Qualifications

A certificate in Sales and Marketing, Business Studies, Customer Service, or a related field.
Malawi School Certificate of Education (MSCE), with credits in English and Mathematics, as the minimum entry standard.

Professional Experience

Previous experience in retail, wholesale, or customer service will be an added advantage.
Candidates who meet the qualification requirements may apply even without prior experience.

Skills and Personal Attributes

Strong numeracy and accuracy when recording figures.
Good verbal communication skills in English and Chichewa.
Basic computer literacy.
Good customer service and interpersonal skills.
Ability to remain organised and effective during busy periods.
Courteous, patient, reliable, and attentive to detail.
Ability to work efficiently under pressure and as part of a team.

Duties and Key Responsibilities

Welcome customers at the orders counter and establish their commodity requirements.
Accurately record orders, including item descriptions, quantities, and unit prices.
Advise customers on stock availability, pricing, and product specifications.
Generate an order slip or reference for each customer and direct them to the Accounts Desk for payment.
Maintain organised and up-to-date order records.
Liaise with the Accounts Desk and Collections Area to resolve order discrepancies.
Respond to customer enquiries and handle minor complaints, escalating complex issues to the Store Supervisor.
Keep the orders counter tidy and ensure price lists and stock reference information remain current.

3. STORE ACCOUNTS OFFICER (1 POSITION)

Department: Finance / Accounts

Reports to: Store Supervisor

Job Purpose

The Store Accounts Officer will receive customer orders from the Orders Counter, verify order details and pricing, process payments accurately, and issue official receipts authorising the release of goods from the Collections Area.

Key Requirements

Academic Qualifications

A Diploma or Bachelor's degree in Accounting, Finance, or Business Administration.
Part-qualification in a professional accounting programme, such as ACCA, CIMA, or ICAM, will be an added advantage.

Professional Experience

At least one (1) to two (2) years of experience in a cashier, accounts, or billing role.
Experience in a retail or wholesale trading environment will be an advantage.

Skills and Personal Attributes

Good working knowledge of basic accounting principles and cash-handling procedures.
Competence in using point-of-sale (POS) systems, spreadsheets, or accounting software.
Strong numerical skills and accuracy in recording financial transactions.
Good organisational and time-management skills.
Ability to reconcile cash and maintain accurate financial records.
Trustworthiness, confidentiality, and commitment to financial controls.

Duties and Key Responsibilities

Receive order slips from the Orders Counter and confirm order details and pricing with customers.
Process payments through cash, mobile money, or bank transfer in accordance with company policy.
Issue accurate, sequentially numbered receipts for every transaction.
Ensure payments and receipts correspond with the correct customer orders.
Reconcile the cash drawer or till and daily takings at the end of each shift.
Maintain accurate records of sales transactions, refunds, and adjustments.
Prepare and submit daily sales and cash reports to the Store Supervisor.
Identify and follow up on pricing or payment discrepancies.
Support basic bookkeeping, petty cash management, and banking of daily takings as required.
Coordinate with the Orders Counter and Collections Area to ensure goods are released only after the required payment and receipting procedures have been completed.

4. GOODS COLLECTION OFFICER (1 POSITION)

Department: Warehouse / Collections

Reports to: Store Supervisor

Job Purpose

The Goods Collection Officer will verify paid receipts, accurately pick and release the correct goods and quantities to customers, and maintain reliable records of all goods collected.

Key Requirements

Academic Qualifications

Malawi School Certificate of Education (MSCE).

Professional Experience

Previous experience in a warehouse, stores, or goods dispatch role will be an added advantage.
Prior experience is not mandatory.

Skills and Personal Attributes

Basic literacy and numeracy skills to verify receipts and record quantities accurately.
Ability to handle, lift, and move commodity stock.
Good attention to detail when checking goods and documentation.
Ability to maintain accurate collection and stock records.
Honest, reliable, organised, and responsible.
Courteous and professional when handing goods over to customers.
Ability to work effectively as part of a team.

Duties and Key Responsibilities

Receive and verify official receipts presented by customers before releasing any goods.
Pick, pack, and issue the correct commodities and quantities against each receipt.
Ensure goods issued match the details recorded on the customer's receipt.
Maintain an accurate register of all collections and goods issued.
Conduct basic stock checks and report low stock levels or discrepancies to the Store Supervisor.
Assist customers with loading goods where required.
Report damaged, missing, or mismatched stock immediately.
Support periodic stocktaking exercises.
Keep the collections area organised, safe, and clearly labelled.
Handle goods carefully to minimise damage and losses.

HOW TO APPLY

Interested and suitably qualified candidates should submit the following documents:

An application letter or cover letter clearly indicating the position applied for.
An updated Curriculum Vitae (CV).
Copies of relevant academic and professional certificates.

Applications should be sent by email to:

Email: kasupemw@outlook.com

Applicants should clearly state the position they are applying for in their application letter.

Closing Date: Friday, 6th November 2026

Total Vacancies: Five (5) across four positions

Only shortlisted candidates will be acknowledged.