General Alliance Insurance Limited is seeking a highly motivated and experienced professionals to join our team! As a leading insurance provider, we offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to work with a diverse range of clients. If you have the passion and a proven track record of success, we invite you to apply for the following exciting opportunities.

1) BUSINESS DEVELOPMENT MANAGER – HEAD OFFICE, BLANTYRE

Reporting to the Managing Director, the Business Development Manager is responsible for identifying and securing new business opportunities, driving sales growth, and building strong relationships with prospective clients. The role will involve promoting the company’s insurance products, generating leads, and working closely with internal teams to ensure that customer needs are met. He/she will be an ambassador for the company’s brand and will play a key role in expanding market share while adhering to compliance standards set by the Insurance Act and other regulatory frameworks.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or a related field.

• Minimum of 3 years of experience in sales, business development, or a similar role, ideally

within the insurance or financial services industry.

• Strong knowledge of the insurance market, including products, competitors, and regulatory

requirements (Insurance Act, solvency requirements).

• Proven track record of meeting or exceeding sales targets.

• Excellent communication, negotiation, and presentation skills.

• Strong customer service orientation with the ability to build relationships and resolve issues efficiently.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proficiency in Microsoft Office Suite and CRM software.

• Strong business acumen and the ability to assess customer needs and market trends.

• Goal-oriented, with a focus on achieving sales targets and driving revenue growth.

• Self-motivated with a proactive approach to identifying new business opportunities.

• Problem-solving skills and the ability to think creatively to overcome challenges.

• Ability to work under pressure while maintaining high levels of customer satisfaction.

2). ASISTANT UNDERWRITING MANAGER – LILONGWE BRANCH

Reporting to the Chief Operations Manager and Underwriting Manager, the Assistant Underwriting Manager, will manage day-to-day underwriting operations, ensuring policies are issued efficiently, accurately, and in compliance with regulatory standards. The role requires strong leadership, attention to detail, and a comprehensive understanding of the insurance industry’s underwriting processes. He/she will also be responsible for mentoring and guiding a team of underwriters, fostering a collaborative work environment, and driving continuous improvement within the underwriting department for Lilongwe Branch.

Key responsibilities

1. Team Supervision & Leadership

• Team Oversight: Supervise a team of underwriters, providing guidance, support, and ensuring efficient and effective policy issuance.

• Coaching & Development: Mentor and coach team members, ensuring they are equipped with the knowledge and skills to perform underwriting tasks in line with company standards and regulatory requirements.

• Performance Management: Conduct regular performance reviews, set individual goals for team members, and provide feedback to improve team productivity and underwriting

accuracy.

2. Underwriting Process Management

• Policy Underwriting: Ensure the timely and accurate underwriting of new business, renewals, and endorsements, in line with the company’s underwriting guidelines.

• Risk Evaluation & Assessment: Oversee risk evaluations performed by underwriters, ensuring they are thorough, accurate, and aligned with the company’s risk appetite.

• Approval & Authorization: Review and approve policy applications, ensuring that

underwriting decisions comply with internal guidelines and the Insurance Act.

• Documentation & Record Management: Ensure all policies and related documentation are properly filed, stored, and maintained in compliance with regulatory requirements and

company standards.

3. Compliance & Regulatory Adherence

• Insurance Act Compliance: Ensure all underwriting activities are conducted in full compliance with the Insurance Act and relevant regulations, and adhere to internal audit standards.

• Internal Audits & Checks: Conduct regular audits of underwriting files to ensure compliance with company standards and regulatory guidelines, and address any issues identified in audits.

• Regulatory Reporting: Assist in the preparation of reports for regulatory authorities, ensuring that all required documentation is submitted accurately and on time.

4. Risk Management & Portfolio Oversight

• Loss Ratio Management: Monitor and manage the company’s loss ratio by ensuring that

underwriting decisions are informed by accurate data and a clear understanding of risk

exposure.

• Claims Feedback: Work closely with the claims department to assess the quality of

underwriting decisions and ensure smooth claims handling that aligns with policy terms.

• Portfolio Review: Regularly review the underwriting portfolio, identifying trends, risks, and opportunities to optimize the risk profile.

5. Training, Development & Process Improvement

• Continuous Training: Identify training needs within the team and arrange for necessary sessions to keep underwriting practices aligned with current trends and regulatory requirements.
• Process Optimization: Suggest improvements to underwriting processes to improve
• efficiency, minimize errors, and ensure a seamless policy issuance process.
• Technology Adoption: Stay abreast of technological developments in the industry, exploring opportunities to enhance underwriting efficiency and accuracy through digital tools and automation.

6. Stakeholder Management & Client Interaction

• Customer Support: Act as a point of escalation for complex client queries, ensuring excellent customer service in the resolution of underwriting-related issues.
• Collaboration with Other Departments: Collaborate closely with the sales, risk management, and claims teams to ensure alignment across the company on policy issuance, risk assessment, and claims management.
• External Stakeholder Interaction: Support communication with brokers and agents to facilitate smooth policy placements and manage risk exposure.

Key Skills & Qualifications

• Educational Background:
• A Bachelor’s degree in Insurance, Risk Management, Business Administration, or a
• related field.
• Professional certifications such as ACII (Associate of the Chartered Insurance Institute)
• or equivalent are preferred.

• Experience:

• Minimum of 4-6 years of experience in underwriting, with at least 1-2 years in a
• supervisory or leadership role.
• Strong understanding of insurance products, risk management, and regulatory
• compliance (Insurance Act and other industry regulations).

• Technical Skills:

• Proficiency in underwriting software, claims management systems, and Microsoft
• Office Suite (Excel, Word, PowerPoint).
• Strong data analysis and reporting skills to support informed decision-making and
• continuous process improvement.

• Leadership & Communication:

• Strong leadership skills with the ability to manage, coach, and motivate a team of
• underwriters.
• Excellent communication skills, both written and verbal, to interact with internal
• teams, brokers, agents, and clients.

• Attention to Detail:

• Exceptional attention to detail to ensure underwriting decisions are accurate and
• comply with regulatory and internal guidelines.

• Problem-Solving & Decision-Making:

• Ability to make sound underwriting decisions, even under pressure, balancing risk,
• compliance, and company profitability.

Interested applicants are requested to submit their applications, CV, educational qualifications, names and contact telephone numbers of at least three traceable referees preferably one of whom you have reported to recently, to:

info@generalalliancemw.com and copy frontdesk@generalalliancemw.com

Closing date for receiving applications is Thursday, April 2 2026. Only shortlisted candidates will be contacted.