G4S is seeking a suitably qualified and experienced individual to lead the Command Center & National Control Room operations.

Key Responsibilities

Command Center & National Control Room (NCR) Leadership:

• Ensure 100% operational continuity of the NCR infrastructure (backup power, redundant ISP links, failover server clusters)
• Engineer and enforce strict SOPs for alarm monitoring, incident escalation, and emergency dispatch while driving down dispatch time and response times

Systems Management & Lifecycle Roll-out:

• Lead the standard deployment of hardware and ensure perfect mirroring in backend management software
• Oversee rigorous firmware updates, security patching, and database/biometric integrity in compliance with data privacy laws

Implementation & Client Onboarding:

• Lead User Acceptance Testing (UAT) for final client handovers
• Develop and deliver comprehensive training programs to ensure high client adoption and independent use of localised dashboards

Stakeholder & Financial Management:

• Act as the technical point of escalation for key accounts to maximise customer satisfaction and contract retention
• Collaborate internally with HR, Finance, and MSS Operations to align technology with corporate governance and manage project costing/margins

The Ideal Profile (Technical Competency & Other Requirements)

Command Platforms & VMS:

• Hands on expertise with Risk360, Instacom, Geotab, Securysat, or HikCentral, alongside integrated alarm panels (IDS, Paradox, Cellsecure, FSK, Hikvision, Dahua, etc.)

Network Management:

• Deep understanding of VLAN tagging for security traffic isolation and Quality of Service (QoS) configurations for real time video streaming

AI Analytics:

• Ability to configure and fine tune edge analytics (Tripwire, Loitering, Heatmaps) to minimize false positives in the Control Room

Education:

• Bachelor's Degree in Information Systems, Computer Science, Telecommunications, or a related field

Experience:

• Minimum of three (3) years of experience in Middle Management within the Electronic Security, ICT, or Telecommunications sector

Track Record:

• Proven history of successfully managing large scale integrated security or technology infrastructure projects

Financial Literacy:

• Fair understanding of project costing, margins, and financial reporting

Key Attributes:

• High integrity, strategic thinker, excellent negotiator, and a passionate "Customer-First" mindset

Application Link: careers.g4s.com