ABOUT 

Magic Clean Limited is one of Malawi's leading professional cleaning service providers, employing over 400 cleaners nationwide and serving corporate and institutional clients across the country.

POSITION SUMMARY

The Quality Assurance & Standards Manager will lead the newly established Quality Assurance Unit and serve as the custodian of Magic Clean's Operating System. This role is responsible for ensuring that cleaning standards are consistently translated into daily operational behaviour across all sites, making service delivery system-driven rather than supervisor-dependent.

KEY RESPONSIBILITIES

1 Standards Development & System Design

Define and continuously improve standardized cleaning methods.

Develop literacy-inclusive, visual cleaning standards and procedural guides.

Align operational standards with Health & Safety requirements.

2 Quality Assurance & Auditing

Design and implement a national quality inspection framework.

Conduct periodic site audits to assess compliance and performance consistency.

Establish measurable KPIs for service excellence.

Produce monthly quality performance reports for executive review.

QUALIFICATIONS AND EXPERIENCE

Bachelor's Degree in Business Administration, Operations Management, Quality Management, or related field (required).

Minimum of 3-5 years' experience in operations, quality assurance, process management, or service industry leadership.

Demonstrated experience designing systems, processes, or structured programs.

Experience in managing cross-functional initiatives will be an added advantage.

APPLICATION PROCESS

Interested candidates should submit:

A detailed CV and A cover letter through: recruitment.magicclean@gmail.com