POSITION: LOAN OFFICER (CIVIL SERVANTS)

Location: Malawi

About Masters Finance Ltd

Masters Finance Ltd is a Deposit-Taking Microfinance Institution committed to expanding financial inclusion through innovative, customer-focused financial services powered by technology. As the institution prepares to transition into a commercial bank, it is seeking a motivated Loan Officer (Civil Servants) to join its growing team.

Job Overview

Position: Loan Officer (Civil Servants)

Reports To: Credit Officer

The Loan Officer (Civil Servants) will be responsible for marketing and selling financial products and services to civil servants, achieving sales targets, building long-term client relationships, and ensuring compliance with institutional policies and regulatory requirements.

Key Responsibilities

Sales & Business Development

• Market and sell financial products and services to civil servants.
• Achieve monthly and annual sales targets for loans, accounts, and related products.
• Develop and implement sales strategies to meet and exceed assigned targets.
• Conduct outreach activities, institutional visits, and product presentations within government institutions.

Customer Acquisition & Relationship Management

• Identify, recruit, and onboard new civil servant clients.
• Build and maintain strong relationships with existing clients to encourage repeat business and referrals.
• Follow up on leads and loan applications to ensure timely processing and customer satisfaction.

Loan Application Support

• Assist clients in completing loan application forms and gathering required documentation.
• Ensure all applications comply with Know Your Customer (KYC), due diligence, and institutional requirements.
• Submit completed applications for processing and monitor progress until completion.

Reporting & Compliance

• Maintain accurate records of sales activities, client interactions, and loan applications.
• Prepare and submit regular sales performance and pipeline reports.
• Comply with ethical sales practices, company policies, and regulatory requirements.

Qualifications & Experience

• Diploma in Sales, Marketing, Banking, Finance, or a related field.
• Experience in sales or the financial services sector is preferred.
• Knowledge of civil service payroll systems will be an added advantage.

Required Skills & Competencies

• Strong sales and negotiation skills.
• Results-oriented with the ability to meet sales targets.
• Excellent communication and interpersonal skills.
• Ability to work independently and under pressure.
• High levels of professionalism and integrity.

How to Apply

Interested candidates should submit:

• Motivation Letter
• Updated Curriculum Vitae (CV)
• Certified copies of academic and professional certificates
• Contact details of three (3) professional and traceable referees

Email Applications To:

• info@mastersfinance.co.mw
• hr@mastersfinance.co.mw

Email Subject Line:

Application for Loan Officer (Civil Servants)

Application Deadline: 14th August 2026

Note: Only shortlisted candidates will be acknowledged.

Masters Finance Ltd is an Equal Opportunity Employer and encourages applications from qualified men, women, and persons with disabilities.