Applications are invited from suitably qualified, experienced, self-motivated and enthusiastic candidates to take up the position of IT Support Officer in our IT Department.

Job Purpose

Reporting to the IT Manager, the IT Support Officer will be responsible for providing first-line support to all end users of the bank and tracking closure of technical as well as governance issues, including audit items. The IT Support Officer will be the link between IT and Business as well as among different IT Sections.

Key Responsibilities

• Perform first-level triage of issues, assigning to IT support Specialists.
• Coordinate and set up war rooms for issue resolution.
• Forward hardware and application support queries and follow-up to closure.
• Ensure anti-virus updates and patches are applied effectively.
• Manage vendor evaluations.
• Manage Incident, Risk, and Change registers.
• Track SLA expiry and renewal.
• Track equipment service and audit item closure.

Qualifications, Experience, and Skills / Competencies

• Bachelor’s Degree in Information Technology or related field.
• CompTIA or equivalent is an added advantage.
• ITIL Foundation.
• Minimum of 3 years’ experience in IT administration in a large financial institution or telecom company.

Applications for the Position

Email applications (cover letter and CV in one PDF) to: recruitment@centenarybank.co.mw

Only shortlisted applicants will be acknowledged.