JOB DESCRIPTION

Illovo Sugar (Malawi) Plc is seeking an experienced IT Support Officer to join their team at Nchalo Estate. The role focuses on supporting IT systems, maintaining system security, and ensuring smooth technical operations across the organization.

The successful candidate will be responsible for managing IT service requests, monitoring system performance, ensuring compliance with IT policies, and supporting overall efficiency of IT operations.

RESPONSIBILITIES

• Ensure IT systems are secure and prevent security breaches
• Maintain compliance with IT policies and procedures
• Manage IT service requests and help desk operations
• Ensure timely completion of service reports (SLA)
• Monitor performance of computers, servers, and networks
• Maintain and update IT equipment and software licenses
• Identify system issues and recommend solutions
• Conduct inspections of IT systems and operations
• Support health, safety, and compliance standards (SHEQ)
• Work closely with IT team and other departments 

QUALIFICATION AND SKILLS

• Bachelor’s Degree in Information Technology, Computer Science or related field
• Minimum 5 years experience in IT Support (Level 2)
• Strong knowledge of hardware, software, and networking
• Experience with troubleshooting tools and ticketing systems
• Strong analytical and problem-solving skills
• Good communication and teamwork skills
• Ability to handle technical issues efficiently