JOB DESCRIPTION

LifeCo Life Insurance Company Limited is a leading provider of life insurance, pension, and investment solutions in Malawi. We are seeking to recruit a suitably qualified, customer-focused, and highly motivated individual to join our team as a Customer Service Officer based at our Lilongwe Branch.

KEY RESPONSIBILITIES

• Welcome and assist clients and visitors in a professional and courteous manner.
• Respond to customer enquiries and provide accurate information on the Company's products and services.
• Handle incoming telephone calls, emails, and correspondence, directing them to the appropriate personnel.
• Receive and process customer documents and applications.
• Ensure the reception and customer waiting area is clean, organized, and welcoming.
• Assist in resolving customer queries and escalate complex issues where necessary.
• Provide administrative support to the branch as assigned.
• Maintain high standards of customer service and uphold the Company's values and brand.

QUALIFICATION & EXPERIENCE REQUIRED

• Malawi School Certificate of Education (MSCE).
• Certificate or Diploma in Customer Service, Front Office Management, Business Administration, or a related field.
• Proficiency in Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Previous experience in a customer service or front office role will be an added advantage.

PERSONAL ATTRIBUTES

• Excellent customer service orientation.
• Professional appearance and conduct.
• Friendly, courteous, and approachable.
• Honest, reliable, and able to maintain confidentiality.
• Able to work under minimal supervision and as part of a team.

HOW TO APPLY

Interested candidates should submit one merged PDF document containing:

• Application Letter.
• Curriculum Vitae (CV) with three referees.
• Copies of academic and professional certificates.
• Copy of National ID.

Applications should be addressed to:

The Human Resources Manager

LifeCo Life Insurance Company Limited

Email: careers@lifeco.mw

Closing Date: 4th August 2026

Only shortlisted candidates will be contacted.

LifeCo Life Insurance Company Limited is an Equal Opportunity Employer.