GardaWorld Malawi Ltd is seeking an experienced and self-motivated Account Manager to join our team. The incumbent will be responsible for managing and maintaining relationships with clients, building and maintaining strong client relationships, identifying and pursuing new business opportunities, and ensuring client satisfaction and retention.

Reporting to: Head of Business Development, Malawi

Job Outline:

The incumbent will be an experienced and self-motivated individual with confidence in delivering sales results in accordance with clear metrics, and with the initiative to leverage their network of relationships to develop business opportunities in the country.

This position will work closely with sales executives and customer service executives to grow and maintain a healthy pipeline of clients. The incumbent will be responsible for developing an extensive network of business relationships for GardaWorld.

Key Responsibilities:

Client Relationship Management:

• Establish and maintain relationships with clients in a sector, understanding the client's needs and providing them with solutions that meet their requirements
• Develop trust relationships with a portfolio of sector specific major clients to ensure they do not turn to competition
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Sales and Business Development:

• Identify new business opportunities and generate revenue for the company, including cross-selling and upselling to existing clients or identifying new clients
• Lead, design and implement approaches and plans to support topline revenue growth and margin expansion for the specific sector
• Understand, analyze and connect all key revenue growth margin drivers related to segment/sector performance
• Lead commercial elements of Revenue Growth and ensure tools deployment with the segment/sector unit
• Identify and exploit business opportunities by analyzing market trends within select markets
• Ensure the correct products and services are delivered to customers in a timely manner

Client Retention:

• Retain existing clients by ensuring their satisfaction with the company's products and/or services, resolving any issues or complaints that arise, and providing ongoing support and communication

Communication and Collaboration:

• Effectively communicate with internal teams (operations, finance and customer service) to ensure client needs are being met
• Collaborate with these teams to develop strategies and solutions that meet client requirements
• Act as key contact for revenue growth management strategies and all key commercial activities for all relevant internal stakeholders

Client Account Planning and Reporting:

• Develop client account plans that outline the strategy for managing and growing client accounts
• Provide regular reports on client account performance (P&L), progress and forecasts to internal stakeholders using key account metrics
• Translate the strategic plans of the Company and align this to segment/sector

Competencies:

• Profitability, commercial strategies, pricing strategies, taking initiative, cross-functional teamwork, prioritization, business analytics, revenue growth

Skills:

• Communication skills: Excellent communication skills to understand clients' needs and effectively communicate with them
• Sales skills: Strong sales acumen, including the ability to identify opportunities and close deals
• Relationship-building skills: Excellent interpersonal skills, including the ability to build rapport, listen actively, and demonstrate empathy
• Customer service orientation: Customer-focused and committed to providing exceptional customer service
• Organizational skills: Well-organized to manage multiple accounts and prioritize workload
• Analytical skills: Able to analyze data and metrics to identify opportunities for growth and improvement
• Industry knowledge: Good understanding of the industry, including trends, competitors, and market dynamics

Authority:

In accordance with GardaWorld Malawi Authority Matrix

Accountability:

Accountable to the Head of Sales and Business Development, Malawi for the responsibilities stated in this job description, monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPIs.

Qualifications and Experience:

• Bachelor's degree in Marketing, Business Administration, Management, Commerce or related field
• A minimum of five (5) years' experience in revenue growth management, commercial planning, commercial execution, segmentation, and channel strategies
• Accomplished in developing new complex/customised products/services for the customer, with a record of consistent negotiation and delivery of significant new contract wins
• Experience identifying and exploiting new business opportunities for new products, services, and markets, and with managing and developing current business networks
• Intimate knowledge and understanding of the complexities and client challenges of doing business in Malawi
• Evidence of a deep network of client relationships based in Malawi

Application Procedure:

To apply for this job, please visit: jobs.garda.com

Only shortlisted candidates will be contacted.